Contact Us

Our support team is here to help players in Nepal with account access, KYC verification, deposits and withdrawals in NPR, bonus rules, game behavior, and technical issues on the JAYABAJI Website or JayaBaji mobile app. Here, you’ll find out which contact method to use and how to get help quickly.

How to reach us

Live chat

Live chat is the fastest way to get help if you are locked out, need to check bonus eligibility, have missing eSewa or Khalti deposits, or if a game will not load. Our agents can help you with screenshots, payment references, and safe account checks in English.

Best for urgent access, checking payment status, or quick troubleshooting.

We usually reply within a few minutes, but during busy cricket match nights, you might have to wait a bit longer.

Email

Email is best for sending KYC documents, making formal complaints, or handling disputes that need a written record. Please include your username, the time window (Nepal Time, NPT), and any wallet or bank reference numbers.

Email: [email protected]

Best for sending verification documents, attachments, or formally escalating an issue.

We usually reply the same day for most cases. If your issue is more complex, it may take longer, but we will keep you updated.

Messaging apps

If available, you can use LINE, Telegram, or WhatsApp for support on your mobile. Only use links from the official JayaBaji website. Do not trust any accounts that contact you out of the blue claiming to be support.

What can we help with

Account management

• Registration, login, password reset, and two-factor authentication.
• Identity and address checks are required before withdrawals.
• Responsible play tools include deposit limits, cool-off periods, and self-exclusion. For more details, see Responsible gaming.

Payments in NPR

• eSewa, Khalti, and local bank transfers were enabled.
• Deposit not credited, withdrawal pending, or return of funds after a failed transfer.
• We can explain processing times and any extra checks for large cash-outs.

Gaming support

• Rules for slots, live casino, cricket, and sports.
• Promotion wagering, eligible games, and expiry dates.
• If you get disconnected during play, please see our Disconnect policy.

Technical issues

• App install, APK updates, notifications, and permissions.
• We can help with browser cache issues, DNS blocks, and provide official alternative access if needed.
• Performance on mobile data versus Wi-Fi across Nepal.

Policies and compliance

• Terms and conditions
• Privacy policy
• KYC requirements and document processing timelines

Before you contact us

Please include your username, product name (such as slot title, live table, or cricket market), timestamps in NPT, error screenshots, and eSewa or Khalti transaction IDs. Never send your full password or share OTP codes with anyone except through official channels.

Response time summary

VIP support

VIP members can get dedicated hosts, faster withdrawals, and direct escalation. If you think you qualify, ask us in chat, and we will check your account against our program rules.

Staying safe when you contact us

We will never ask for your full password in random social media messages. Only start support from www.jayabaji1.co or the official app. If you spot phishing, report it by email with screenshots.

Wellbeing and responsible gaming

If gambling is no longer fun, take a break before trying to win back bonuses. You can find resources and tools on our Responsible Gaming page. Our team can help set limits, but we are not a replacement for professional counseling.

Escalation and feedback

Most questions are resolved on the first contact. If your case needs a payment risk review, supplier log check, or is a formal complaint, we will handle it internally and keep you updated on the timeline. We also welcome product feedback; just use the subject line “Feedback” in your email.

To learn more about our brand, read the About Us page. For any other questions, start a chat on JayaBaji Nepal or email [email protected].