Home 9 Privacy Policy

Privacy Policy

This privacy policy explains how JayaBaji (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal information when you visit JAYABAJI, use our mobile app, or interact with related services. It should be read together with our terms and conditions, which govern your account, bonuses, and play.

We are committed to handling your data responsibly. This document uses clear language for players in Nepal and explains what information we need to run a secure online casino and sportsbook, why we need it, and what choices you have.

Who this policy covers

This policy applies to:

Visitors who browse the website without registering.
Registered players who hold an active or closed account.
Affiliates or partners who promote JayaBaji under separate agreements.

If you do not agree with how we handle personal information, please stop using our services. You can also contact us to close your account and ask about what happens to your data after closure.

Information we collect

Account and identity details

When you register, log in or complete verification, we may collect your full name, date of birth, gender, if required, email address, mobile number, residential address in Nepal, username and password (which we store securely). For Know Your Customer (KYC) checks, we may request images or scans of your citizenship certificate, passport, national ID, or additional government issued documents, as well as a selfie or a live check if needed. We use this information to confirm that you are at least 18 years old, that the account belongs to you, and to meet compliance obligations.

Financial and transaction information

Depending on your payment method, we may process eSewa wallet IDs, Khalti references, local bank account numbers, transaction IDs, deposit and withdrawal amounts in NPR, timestamps, and status codes from payment partners. Card or wallet details entered on payment pages are usually tokenized by the gateway, so we do not store full card numbers. If you use cryptocurrency, we may record wallet addresses and blockchain transaction hashes linked to your account.

Gaming and betting activity

To run fair games and resolve disputes, we record your game sessions, bet types, stakes, outcomes, bonus use, progress toward promotions, and activity in online slots, live casino, cricket betting, and sports betting. This information helps us provide account statements, review responsible gaming practices, and investigate issues when technical problems are reported.

Technical and device data

We automatically collect your IP address, approximate location, device type, operating system, browser version, language settings, pages you view, referral URLs, session length, login times, and diagnostic logs from our website or app. We may also collect device IDs if needed for security, push notifications, or fraud prevention. This helps us spot unusual logins, improve performance on Nepali mobile networks, and fix errors.

Communications and support

If you contact us viavia live chat, email, LINE, Telegram, WhatsApp or phone, we retain the content of your messages, any attachments you send (for exampsuch as payment screenshots) and details such as the date, channel and agent notes. This helps us resolve your issue, train our staff and show how we handled your complaint, if you raise it again.

How we use your information

We process personal data for the following purposes:

Account management: creating, verifying, and maintaining your profile, including password resets and two-factor authentication if you use it.
Payments: processing deposits and withdrawals in NPR, handling eSewa and Khalti transfers, and preventing duplicate or fraudulent transactions.
Product delivery: enabling games, live streams, sports markets, and app features you choose to use.
Security and fraud prevention: detection of multiple accounts, bonus abuse, stolen credentials, and suspicious betting patterns.
Legal and regulatory conformity: KYC, anti-money laundering (AML), record-keeping, and compliance with lawful requests, in line with the regulatory environment in Nepal, including the framework outlined in the Gambling Act on our About Us page.
Responsible gaming: applying deposit limits, cool-off periods, or self-exclusion if you request it, as described on our Responsible gaming page.
Service improvement: analyzing overall, non-identifying usage to improve navigation, game load times, and payment success rates.
Marketing: sending offers, cricket event promotions, or VIP invitations only when permitted and in line with your preferences. You can opt out of marketing and still receive important service messages.

Legal basis for processing

Depending on the activity, we rely on one or more of these reasons: fulfilling our contract with you (operating your account), meeting legal obligations (KYC/AML), our legitimate interests (keeping the platform secure, improving services, preventing fraud), and, when needed, your consent (such as for some marketing or optional cookies).

Information security measures

We use administrative, technical and organizational safeguards such as:

TLS encryption for transmitted data between your device and our systems.
Access controls so that only authorized staff with a business need can view sensitive data.
Monitoring and alerting for abnormal login or payment behavior.
Secure hosting environments with patching and vulnerability management.
Due diligence on game and payment suppliers before integration.

No online service can guarantee complete security. You also have a part to play: use a unique, strong password, turn on two-factor authentication if available, do not share OTP codes, and log out on shared devices.

Cookies and similar technologies

We use cookies, local storage and similar tools to:

Keep you signed across sessions.
Remember your language and display preferences.
Measuring traffic sources and page performance.
Support fraud detection and rate limiting.
Deliver relevant content where you have not opted out of personalization.

You can manage or delete cookies in your browser settings. Blocking essential cookies may stop login or cashier features from working properly. For non-essential analytics or marketing cookies, we aim to give you choices that comply with the rules.

How we share information

JayaBaji does not sell your personal information to data brokers. We may share your data with:

Payment processors and e-wallet partners — to complete NPR deposits and withdrawals through eSewa, Khalti, or banks.
Game and live-casino suppliers — limited technical identifiers needed to launch titles and record outcomes on their servers.
Identity verification providers — to validate documents you submit during KYC.
Fraud and security vendors — to assess risk on logins and transactions.
Professional advisers — lawyers, auditors, or insurers under confidentiality duties.
Regulators or law enforcement — when we believe disclosure is required by valid legal process or necessary to protect rights, safety, or property.

Our partners must use your data only for the services they provide to us and must protect it with appropriate safeguards.

International transfers

Some of our suppliers have systems or support teams outside of Nepal. When your personal data are sent to other countries, we use contracts, security checks and access limits to keep it safe. Please note that privacy laws in other countries may differ from those in Nepal.

How long we keep data

Retention periods depend on the type of data and why we hold it:

Active account data — kept while your account remains open and you use our services.
Transaction and KYC records — typically retained for several years after account closure, where law, AML rules, or dispute resolution require it.
Support tickets — kept long enough to resolve the issue and defend against complaints.
Technical logs — usually rotated or deleted after a defined period unless needed for an investigation.
Marketing suppression — contact details may be retained on a “do not contact” list so we honor your opt-out.

When we no longer need your data, we delete or anonymize it whenever possible.

Your rights and choices

Subject to applicable law, you may have the right to:

Access — request a copy of the personal data we hold about you.
Correction — update inaccurate details in your profile or reach support.
Deletion – ask us to erase data where no legal retention obligation applies.
Restriction – request restricted processing in certain circumstances.
Objection — object to specific marketing uses.
Portability — receive certain data in a structured format, where technically possible.

To use these rights, email [email protected] with the subject “Privacy request” and include your username and a description of your request. We may need to verify your identity before we respond. We try to reply as soon as possible, but complex requests may take longer.

You can update many account settings details directly. For marketing, use the unsubscribe links in emails or, if available, change your preferences on the platform.

Automated decision-making

We use automated systems to detect fraud risk, bonus misuse, and unusual payment activity. If a decision seriously affects your account, like a suspension or withdrawal hold, a person will review it if our process allows. If you think an automated decision was wrong, contact us with your username, the date of the action, and any evidence (for example, eSewa receipt screenshots with sensitive digits obscured).

Third-party links

Our site may link to other pages such as game providers, payment help pages, or responsible gaming resources. We are not responsible for privacy practices of these third parties. Please review their policies before disclosing personal data on their websites.

Children’s privacy

JayaBaji services are only for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we find out that someone under 18 has registered, we will close the account and delete the data if allowed. Parents and guardians should use device controls to block access to gambling sites.

Changes to this policy

We may update this data protection policy to reflect new features, partners, or legal requirements. The latest version will be posted on this page with an updated date. If there are major changes, we may also notify you by email or on-site notice. If you continue to use our services after the new update, you accept the updated policy, which requires your separate consent.